Role Title Front Desk Coordinator��

Report To Education Director

Revised March 28, 2018

Purpose of the Role

To successfully manage and operate the front desk to serve guests and students.

Key Responsibilities & Duties��

• Uphold and honor Academy Core Values, Mission, Vision, and Objectives
• Follows all Policies and Procedures��
• Schedule and confirm guest services
• Disperse guests for equitable educational opportunities for students��
• Oversee guest relations
• Set monthly retail and promotional displays
• Assist students and staff with retailing products
• Daily reconciliation of cash drawer
• Inventory all products (backbar and retail)
• Assist with weekly ordering
• Provide weekly reports for team
• Ensure that all company and school policies,standards, and objectives are followed

Academic, Certifications & Trade Qualifications

• High School Diploma or equivalent

Work Experience, Skills & Strengths

• 1 year work experience preferably customer service
• Be able to work in a busy work environment
• Strong customer service ability
• Pleasant communicator
• Accurately keep records
• Great team player
• Dependable and organized

The Ideal Candidate

The ideal candidate will be an energetic customer service professional who enjoys a busy environment and is a team player.

What does success look like -KPI’s

Daily reconciliation of drawer

Retail sales dollars

Next Steps

Student��

Educator license

Office Staff

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The hope, the dream, and the vision behind Austin nonprofit, Hairapy. A mobile salon designed to provide therapeutic hair care services to those who have experienced physical, emotional, or mental health hardships.�� A dream, 5 years in the making, coming soon to the streets of Austin. Founder, Amee’ra Fuller is turning her passion for others and her passion for hair into a reality.��

We had the opportunity to sit down with Amee’ra and can we just say, she is an absolute joy. The determination she has shown throughout this entire process, persevering through a pandemic to turn her dreams into a reality, is truly inspiring. We hope you enjoy her story as much as we do.��

Get to know Amee’ra

Amee’ra Fuller is a master social worker by day and a licensed cosmetologist by night. She is making a difference in the Austin Metro Area one life at a time. If you ask Amee’ra how she came up with this dream she can tell you about many situations that added to it. There wasn’t just one pivotal moment where she said, “this is what I want to do.” It was a gradual compilation of experiences she had working with the foster care system and her love for making others feel beautiful.��

How it all started for Amee’ra

In 2012 Amee’ra moved to Austin for college. While in college she worked for an after-school program where she mentored and supervised middle school students. I know, when you think of middle school you have flashbacks to blue eye shadow and the smell of ax body spray wafting through the hallways. Who would want to relive that on a daily basis? For Amee’ra this experience was eye-opening, she realized, unlike most people she LOVED middle school kids and everything that comes along with them. She found herself being the supportive older role model that these kids truly needed and helped them navigate the harsh realities of their lives. It was almost a culture shock for Amee’ra that kids this young were going through so much. This was the point where she knew she wanted to help the younger generation and make an impact on their young lives.

Amee’ra has a number of degrees. Including a bachelor’s in Human Development and Family Sciences, as well as a master’s in social work. If that wasn’t enough, she decided to go back to their first dream! Hair. She knew that she wanted more, she needed more.

��She looks back on one of her most memorable stories of working in the foster care system. They would take the girls from a group home once a month to get hygiene products.One of�� her toughest girls, came to her one day and wanted to get products that were specific to her hair. So they went to the store, picked out HER products and soon you saw a new girl. She had gained the confidence that she was missing and with that, her demeanor and attitude started to change. It was amazing to see the confidence grow and the kind heart that was scarred by so much trauma change.��

It was not an easy road for Amee’ra

Amee’ra went into this not knowing anything about starting her own business – let alone a nonprofit – but she didn’t let that stop her. She decided to take it one step at a time. It all started with a simple Facebook post. Her post read, “Does anyone know what you need to start a nonprofit?”. vague, out there, and ready for the entire world to see. To her surprise, she got a comment,��

“I’ll help you, as long as you promise to go through with it.” was the response she got and so what later became Hairapy Moblie Salon started to grow. What was a long and tedious process with a lot of help along the way, is now finally coming to life. Her dream is becoming a reality. Amee’ra is hosting a ribbon-cutting on June 27th, where she will reveal her brand new mobile trailer with games, activities, and giveaways. We hope you join her, if not in person than with well wishes, as she launches this inspiring nonprofit. It just goes to show, you never know where your social media posts will get you!

Give her a follow and keep an eye out for her trailer around Austin!

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I was initially nervous about entering recruiting work for the 51�Թ�. How was I, a traditionally educated intern with no background in hair, esthetics, or manicuring, supposed to advise new students on how to begin this new career? How would I help them transform into the amazing artists which they were always meant to be?��

When I began assisting with tours, for the first time I saw real beginnings.��

Every day, I see people of all ages walk through these doors and fall in love with this school in much the same way I have. People with their whole lives ahead of them, searching for an outlet for all their boundless potential, walk through these doors and become inspired and seized by a new purpose in life. They find their calling on the salon floors.��

I’ve met young mothers looking to start their new career to support themselves and their children doing what they love. I’ve met people who put their lives on hold to chase after their dreams because they knew they were meant to serve people in this industry. I’ve seen best friends walk through the doors to get a glimpse at the school they will be attending together before they open a salon together. This school is a place where dreams are crafted and brought to life, where novices transform into experts. The change we see every day in these students is nothing short of magical.��

Here’s a fact I never would have guessed before I started working here: the average age of our new students is their mid thirties. I had assumed, as I know many people will, that the prime demographic of our school was young women and men fresh out of high school looking to launch their first real career as quickly as possible. And those students certainly do exist, we get many young people straight out of high school who seem to already know what they were born to do. However, more than a fair share of our students are adults in their mid thirties or older. People who have already been through one career or more, who may already have a traditional degree, who chose later in life to boldly forge another path for themselves.��

They made one of the bravest choices you can make in a society that forces us to choose so early what we want to be. They chose to change their minds and dare to do something different with their lives. We hear stories of people who chose us because it’s a quick program where they can start their new career in less than a year. But more often and more importantly, we hear stories of people who have chosen to follow their passion to wherever it leads them, even if it’s away from the life they thought they wanted. That sort of radical change, the bold choice to invest in yourself, is a very rare thing. But I, my colleagues, and the students who call this school home, are lucky enough to witness transformation every single day.��

Have you reached the point where you don’t know what to do next? Are you wondering where to go from where you are? Can you see yourself pursuing this dream? I urge you, book a tour with us. There’s no expectations or cost, just give yourself the chance to experience our school for yourself. You never know where it may take you, or who you may become.

The post Touring the Academy appeared first on 51�Թ�.

LOCATION��Springfield, Missouri

REPORTS TO Education Director

COMPANY PROFILE��

51�Թ� started in 1995 with the goal of providing vocational training to the vibrant beauty and barber industry.�� We promote a student-focused approach at every level.�� We transform students into industry leaders who have the diverse skills needed to be successful in their careers and in life.�� Many people on our team have backgrounds from other industries and have come to love how we equip and empower the whole person to identify their purpose and passion to succeed.�� If you have a desire to be part of a fast-paced, dynamic company that emphasizes personal and professional growth, we might be a good fit for you.������

COMPANY VALUES

• Love – Love, the ultimate facilitator, empowers, and encourages growth of all our core values.����
• Transformation – While change is important, we are committed to deep, unprecedented, long-lasting transformation.������
• Excellence – We deliver the best education and produce professionals to succeed in the industry.��
• Fun – Smiles, laughter, and joy in everything we do.

RESPONSIBILITIES��

As a Barber Educator, you are responsible for welcoming each student and treating them like family to provide an excellent educational experience leading to an extraordinary career. Your main objective will be building relationships with students and facilitating the educational objectives of 51�Թ� in the classroom and on the clinic floor. You will ensure that all company and school policies and standards are modeled and followed. You will participate as a team player while demonstrating exceptional customer care and professionalism to all students and guests.

Duties include, but are not limited to:��

• Uphold and honor Academy Core Values, Mission, Vision, and Objectives
• Follows all Policies and Procedures��
• Create and administer effective lesson plans
• Assist students on the clinic floor with technical skills support
• Assist students with guest consultations
• Demonstrate exceptional guest service and professionalism to students
• Check services performed by students for quality��
• Assist with inventory and ordering of supplies��
• Monitor and manage front desk operations when needed��
• Lead and coach Business Realities
• Administer and grade tests
• Facilitate sanitation and safety standards
• Organize and manage all classroom operation s
• Ensure that all company and school policies, standards, and objectives are followed��

JOB REQUIREMENTS

IMPORTANT ATTRIBUTES

• A relentless passion to see students succeed in the Barbering Industry
• Results-driven personality with an unparalleled work ethic
• Detail and process-oriented with exceptional follow-through
• Humble, Hungry, Smart
• Effective time management��

REQUIRED SKILLS

• 3+ years’ Barbering industry experience
• Licensed Barber in the State of Missouri
• High School diploma or equivalent��
• Position requires standing for periods of time, may require some lifting or moving up to 25 Ibs.
• Flexible to work evenings and weekends

PREFERRED SKILLS

• Previous teaching experience is a plus
• Customer service experience
• Fun personality

COMPENSATION AND BENEFITS��

Salary:�� Negotiable��

Other benefits:�� $275.00 Health Flex Spending Account, 11 Paid Time Off; 7 Paid Holidays

ATTRACTIVE ASPECTS OF THE JOB��

• Exciting ever-changing Industry
• Engaging fun interactive environment��
• The Joy of sharing your barbering skills with the next generation of barbers
• Being a part of a “TEAM” that is committed to Love, Kindness, and Cooperation
• Community Involvement (Career Fairs, Community serving, Neighborhood events)
• Growing Company that can provide the opportunity for upward mobility

The post Barber Educator appeared first on 51�Թ�.

LOCATION��Springfield, Missouri

REPORTS TO Education Director

COMPANY PROFILE��

51�Թ� started in 1995 with the goal of providing vocational training to the vibrant beauty and barber industry.�� We promote a student-focused approach at every level.�� We transform students into industry leaders who have the diverse skills needed to be successful in their careers and in life.�� Many people on our team have backgrounds from other industries and have come to love how we equip and empower the whole person to identify their purpose and passion to succeed.�� If you have a desire to be part of a fast-paced, dynamic company that emphasizes personal and professional growth, we might be a good fit for you.������

COMPANY VALUES

• Love – Love, the ultimate facilitator, empowers, and encourages growth of all our core values.����
• Transformation – While change is important, we are committed to deep, unprecedented, long-lasting transformation.������
• Excellence – We deliver the best education and produce professionals to succeed in the industry.��
• Fun – Smiles, laughter, and joy in everything we do.

RESPONSIBILITIES��

As a Cosmetology Educator, you are responsible for welcoming each student and treating them like family to provide an excellent educational experience leading to an extraordinary career. Your main objective will be building relationships with students and facilitating the educational objectives of 51�Թ� in the classroom and on the clinic floor. You will ensure that all company and school policies and standards are modeled and followed. You will participate as a team player while demonstrating exceptional customer care and professionalism to all students and guests.

Duties include, but are not limited to:��

• Uphold and honor Academy Core Values, Mission, Vision, and Objectives
• Follows all Policies and Procedures��
• Create and administer effective lesson plans
• Assist students on the clinic floor with technical skills support
• Assist students with guest consultations
• Demonstrate exceptional guest service and professionalism to students
• Check services performed by students for quality��
• Assist with inventory and ordering of supplies��
• Monitor and manage front desk operations when needed��
• Lead and coach Business Realities
• Administer and grade tests
• Facilitate sanitation and safety standards
• Organize and manage all classroom operation s
• Ensure that all company and school policies, standards, and objectives are followed��

JOB REQUIREMENTS

IMPORTANT ATTRIBUTES

• A relentless passion to see students succeed in the Cosmetology Industry
• Results-driven personality with an unparalleled work ethic
• Detail and process-oriented with exceptional follow-through
• Humble, Hungry, Smart
• Effective time management��

REQUIRED SKILLS

• 3+ years’ Cosmetology industry experience
• Licensed Cosmetologist in the State of Missouri
• High School diploma or equivalent��
• Position requires standing for periods of time, may require some lifting or moving up to 25 Ibs.
• Flexible to work evenings and weekends

PREFERRED SKILLS

• Previous teaching experience is a plus
• Customer service experience
• Fun personality

COMPENSATION AND BENEFITS��

Salary:�� Negotiable��

Other benefits:�� $275.00 Health Flex Spending Account, 11 Paid Time Off; 7 Paid Holidays

ATTRACTIVE ASPECTS OF THE JOB��

• Exciting ever-changing Industry
• Engaging fun interactive environment��
• The Joy of sharing your barbering skills with the next generation of barbers
• Being a part of a “TEAM” that is committed to Love, Kindness, and Cooperation
• Community Involvement (Career Fairs, Community serving, Neighborhood events)
• Growing Company that can provide the opportunity for upward mobility

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LOCATION��Austin, Texas

REPORTS TO Education Director

COMPANY PROFILE��

51�Թ� started in 1995 with the goal of providing vocational training to the vibrant beauty and barber industry.�� We promote a student-focused approach at every level.�� We transform students into industry leaders who have the diverse skills needed to be successful in their careers and in life.�� Many people on our team have backgrounds from other industries and have come to love how we equip and empower the whole person to identify their purpose and passion to succeed.�� If you have a desire to be part of a fast-paced, dynamic company that emphasizes personal and professional growth, we might be a good fit for you.������

COMPANY VALUES

• Love – Love, the ultimate facilitator, empowers, and encourages growth of all our core values.����
• Transformation – While change is important, we are committed to deep, unprecedented, long-lasting transformation.������
• Excellence – We deliver the best education and produce professionals to succeed in the industry.��
• Fun – Smiles, laughter, and joy in everything we do.

RESPONSIBILITIES��

As a Cosmetology Educator, you are responsible for welcoming each student and treating them like family to provide an excellent educational experience leading to an extraordinary career. Your main objective will be building relationships with students and facilitating the educational objectives of 51�Թ� in the classroom and on the clinic floor. You will ensure that all company and school policies and standards are modeled and followed. You will participate as a team player while demonstrating exceptional customer care and professionalism to all students and guests.

Duties include, but are not limited to:��

• Uphold and honor Academy Core Values, Mission, Vision, and Objectives
• Follows all Policies and Procedures��
• Create and administer effective lesson plans
• Assist students on the clinic floor with technical skills support
• Assist students with guest consultations
• Demonstrate exceptional guest service and professionalism to students
• Check services performed by students for quality��
• Assist with inventory and ordering of supplies��
• Monitor and manage front desk operations when needed��
• Lead and coach Business Realities
• Administer and grade tests
• Facilitate sanitation and safety standards
• Organize and manage all classroom operation s
• Ensure that all company and school policies, standards, and objectives are followed��

JOB REQUIREMENTS

IMPORTANT ATTRIBUTES

• A relentless passion to see students succeed in the Cosmetology Industry
• Results-driven personality with an unparalleled work ethic
• Detail and process-oriented with exceptional follow-through
• Humble, Hungry, Smart
• Effective time management��

REQUIRED SKILLS

• 3+ years’ Cosmetology industry experience
• Licensed Cosmetologist in the State of Texas
• High School diploma or equivalent��
• Position requires standing for periods of time, may require some lifting or moving up to 25 Ibs.
• Flexible to work evenings and weekends

PREFERRED SKILLS

• Previous teaching experience is a plus
• Customer service experience
• Fun personality

COMPENSATION AND BENEFITS��

Salary:�� Negotiable��

Other benefits:�� $275.00 Health Flex Spending Account, 11 Paid Time Off; 7 Paid Holidays

ATTRACTIVE ASPECTS OF THE JOB��

• Exciting ever-changing Industry
• Engaging fun interactive environment��
• The Joy of sharing your barbering skills with the next generation of cosmetologists
• Being a part of a “TEAM” that is committed to Love, Kindness, and Cooperation
• Community Involvement (Career Fairs, Community serving, Neighborhood events)
• Growing Company that can provide the opportunity for upward mobility

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LOCATION Austin, TX

COMPANY VALUES

• Love – Love, the ultimate facilitator, empowers, and encourages growth of all our core values.

• Transformation – While change is important, we are committed to deep, unprecedented, long-lasting transformation.

• Excellence – We deliver the best education and produce professionals to succeed in the industry.

• Fun – Smiles, laughter, and joy in everything we do.

RESPONSIBILITIES

The Campus Recruiter is the first face of the Academy to the public.�� Responsibilities include

staying in contact with all potential students while positively representing AOHD’s brand.�� They must actively recruit new students to achieve enrollment goals.�� They are a team player, effectively communicating with all staff to ensure company processes are followed.�� They welcome each new potential student, treating them like family to provide an exceptional tour and enrollment experience. They represent Academy at chamber meetings, networking events, career fairs, and other community events to build the company brand to increase recruits.

Duties include, but are not limited to:

• Uphold and honor Academy Core Values, Mission, Vision, and Objectives

• Follows all Policies and Procedures

• Influencer for the 51�Թ�

• Represent Academy at Community Events

• Calling Leads

• Setting tour appointments

• Update databases and appropriate paperwork

• Conduct, coordinate, and follow up on all tours

• Champion student scholarships

• Determine acceptance of student and set up enrollment appointment

• Assist with enrollment of students

• Achieve and maintain enrollment and retention goals

• Maintain contact with student until accepted to the Academy

• Actively attend and solicit active recruits from all community events (career fairs, tabletops in HS, and community events)

• Ensure that the school is strategically promoted through Social Media and other means

The post Campus Admissions Representative appeared first on 51�Թ�.

LOCATION��Austin, Texas

REPORTS TO Education Director

COMPANY PROFILE��

51�Թ� started in 1995 with the goal of providing vocational training to the vibrant beauty and barber industry.�� We promote a student-focused approach at every level.�� We transform students into industry leaders who have the diverse skills needed to be successful in their careers and in life.�� Many people on our team have backgrounds from other industries and have come to love how we equip and empower the whole person to identify their purpose and passion to succeed.�� If you have a desire to be part of a fast-paced, dynamic company that emphasizes personal and professional growth, we might be a good fit for you.������

COMPANY VALUES

• Love – Love, the ultimate facilitator, empowers, and encourages growth of all our core values.����
• Transformation – While change is important, we are committed to deep, unprecedented, long-lasting transformation.������
• Excellence – We deliver the best education and produce professionals to succeed in the industry.��
• Fun – Smiles, laughter, and joy in everything we do.

RESPONSIBILITIES��

As a Barber Educator, you are responsible for welcoming each student and treating them like family to provide an excellent educational experience leading to an extraordinary career. Your main objective will be building relationships with students and facilitating the educational objectives of 51�Թ� in the classroom and on the clinic floor. You will ensure that all company and school policies and standards are modeled and followed. You will participate as a team player while demonstrating exceptional customer care and professionalism to all students and guests.

Duties include, but are not limited to:��

• Uphold and honor Academy Core Values, Mission, Vision, and Objectives
• Follows all Policies and Procedures��
• Create and administer effective lesson plans
• Assist students on the clinic floor with technical skills support
• Assist students with guest consultations
• Demonstrate exceptional guest service and professionalism to students
• Check services performed by students for quality��
• Assist with inventory and ordering of supplies��
• Monitor and manage front desk operations when needed��
• Lead and coach Business Realities
• Administer and grade tests
• Facilitate sanitation and safety standards
• Organize and manage all classroom operation s
• Ensure that all company and school policies, standards, and objectives are followed��

JOB REQUIREMENTS

IMPORTANT ATTRIBUTES

• A relentless passion to see students succeed in the Barbering Industry
• Results-driven personality with an unparalleled work ethic
• Detail and process-oriented with exceptional follow-through
• Humble, Hungry, Smart
• Effective time management��

REQUIRED SKILLS

• 3+ years’ Barbering industry experience
• Licensed Barber in the State of Texas
• High School diploma or equivalent��
• Position requires standing for periods of time, may require some lifting or moving up to 25 Ibs.
• Flexible to work evenings and weekends

PREFERRED SKILLS

• Previous teaching experience is a plus
• Customer service experience
• Fun personality

COMPENSATION AND BENEFITS��

Salary:�� Negotiable��

Other benefits:�� $275.00 Health Flex Spending Account, 11 Paid Time Off; 7 Paid Holidays

ATTRACTIVE ASPECTS OF THE JOB��

• Exciting ever-changing Industry
• Engaging fun interactive environment��
• The Joy of sharing your barbering skills with the next generation of barbers
• Being a part of a “TEAM” that is committed to Love, Kindness, and Cooperation
• Community Involvement (Career Fairs, Community serving, Neighborhood events)
• Growing Company that can provide the opportunity for upward mobility

The post Barber Educator appeared first on 51�Թ�.

Living to serve and empower others one stylist at a time, Alumni Stacy Brown is working tirelessly to share her experiences with freshly graduated stylists. She knew from a young age that this was going to be her career. From braiding her classmates’ hair in elementary school to giving her friends ravishing haircuts at a young age, she was destined to be a cosmetologist. She has a passion for people and the industry. With so much experience and advice to share she is ready to see what this next season of life brings. We had the opportunity to visit her salon and sit down to see what’s on the hot seat in her life right now.��

About life after the Academy

Do what you love, love what you do. That is our motto here at the 51�Թ�

Stacy Brown is an 51�Թ� Alumni and man is she killing it in this industry. Since Stacy was a student here she has accomplished so much. She started off working in a commission-based education salon. This is where she was really able to jump in with two feet and build a clientele. This is also where she found her love for teaching and mentoring young stylists like herself.��

After spending some time there she decided it was time to venture out on her own, she owned her very own salon for 7 years but when Covid-19 hit, she decided it was time to step back and rethink what exactly she wanted to do with her career. Where some people might just give up, Stacey persevered. She had a lot of blessings in the past 15 years, she didn’t just grow her business, she had the opportunity to grow herself into the person she always wanted to be.��

Her Involvement with the Academy

We have the privilege of Stacy gracing our campus from time to time. She comes in to guest educate once a quarter and teaches about finance and business skills. We love the energy that she brings to the floor and the students are always excited to see her!

How it all Started

If you ask Stacy she will tell you that she has wanted to be a cosmetologist for as long as she can remember. When she was a little girl, her mother taught her all sorts of braiding techniques but her favorite memory was french braiding her barbie’s hair with her mom. Stacy said instead of chasing boys on the playground she was braiding all of her friends’ hair.��

As she grew older she didn’t go into cosmetology right away, she spent time working in a bank to save money, but she didn’t mind, it was a job and she was grateful. But when she started imagining her customers with different haircuts, color, or bangs she realized it was time to take the leap of faith and pursue the career she always knew she was destined for. If

you ask her today, she will say it is the BEST thing she has done for herself on a professional level. She says that the Academy was her top choice because of the emphasis they put on education and that we did not disappoint. She learned so much during her time here.

If you asked Stacey what she would tell the next generation of stylists she would say this:

“Don’t wait, and let life pass you by. There is never going to be a good time or a better time.”

So if you are looking for an overall amazing stylist, Stacy is your girl! She specializes in amazing hair color, working around challenging cowlicks, and so much more! You’ll come out of your appointment with great hair and an amazing client experience. We are amazed by the things Stacey is accomplishing with her career and could not be more proud to call her an alumni!

Check out her salon out on Facebook: Stacy Brown, Stylist at Karizma Salon, or on Instagram @stacyatkarizma.

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��At the 51�Թ�, we want to celebrate the amazing students who enter our doors. We have some of the best talent and every day we are truly amazed by their stories. You see, we have students from all sorts of backgrounds looking for their next right step, whether this is their first career choice or their fifth. Our goal is to be a place where they can thrive and provide the tools they need to be successful in the beauty and barbering industry. We had a chance to sit down with Alumni and Boss Babe Ashlee Holley to talk about why she chose cosmetology and what she has been up to since graduating from the Academy.����

A little bit about Ashlee

When you talk about taking a leap of faith, Ashlee’s story comes to mind. Cosmetology was not Ashlee’s first career choice. Ashlee spent nine years in the public school system teaching special education to students in the Austin area. With a master’s degree in education and an established career, she decided that although she loved the students, something was missing. She wanted a change and an outlet to express her creativity. This change was a scary one but it made sense for her and her family!

“The timing seemed right for me and I had family support, so I went for it.”- Ashlee Holley

According to Ashlee, having this educational background has been a big factor in propelling her career. Having that level of communication training has allowed her supervisors to have confidence in her from the beginning.

Ashlee’s time at the Academy

As far as school goes, starting was nothing new for Ashlee. She had been in school since she was five years old. Whether as a student or a teacher. School has been something that has always been a part of her life. The 51�Թ� was just another step in furthering her education.

Her favorite activity that she participated in during her time at the Academy was the blowdry Bootcamp. When she started her apprenticeship it was extremely beneficial. The fundamentals are so important for your success in the industry. At the Academy, Ashlee thrived in color and realized that this is what the entire change was for. She said at first starting school as a nontraditional student was different, but by the end of the program, she made friends that she’s still in contact with today!

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